1. Introduction

At TRT Doctors Pty Ltd (“TRT Doctors”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the confidentiality of your personal information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how personal information must be collected, used, disclosed, and secured.

TRT Doctors facilitates telehealth consultations between patients and independent Australian-registered medical practitioners (“Partner Providers”). We do not dispense or supply medications, operate a pharmacy, or have any financial relationship with pharmacies or medication suppliers.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

When you engage with TRT Doctors, we may collect the following types of personal information:

• Contact information: name, date of birth, address, email, and phone number.

• Health information: relevant medical history, health conditions, pathology results, or information necessary for your telehealth consultation.

• Other healthcare providers: details of your regular doctor or other practitioners involved in your care (where provided).

• Payment information: limited financial details required to process your booking or payment.

• Technical information: website usage data, IP address, browser type, and cookies (see section 7 of our Terms of Service).

We collect personal information directly from you, or with your consent, from your Partner Provider or other healthcare professionals as needed to facilitate your consultation.

3. Use of Personal Information

We may use your personal information for the following purposes:

• To facilitate telehealth consultations with Partner Providers.

• To communicate with you regarding appointments, follow-ups, and service updates.

• To maintain medical and administrative records in compliance with healthcare regulations.

• To manage our business operations, including quality assurance, insurance, and compliance activities.

• To process payments via secure third-party payment systems.

• To comply with applicable legal, regulatory, and professional obligations.

We will not use your personal information for direct marketing without your consent.

4. Disclosure of Personal Information

We will only disclose your personal information as permitted by law or where reasonably necessary to provide our services. This may include disclosure to:

• Independent Partner Providers involved in your care.

• Pathology or diagnostic providers where authorised by you or your doctor.

• Government health agencies when required by law (e.g., Medicare, AHPRA).

• Third-party service providers such as IT, administrative, or secure data-storage partners.

• Emergency services if there is a serious and imminent risk of harm to you or another person.

• Legal or regulatory authorities, if required to comply with a lawful request.

We do not sell, rent, or trade your personal information to any third parties.

5. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Our security measures include secure data encryption, password-protected systems, restricted staff access, and regular review of security procedures.

Despite these precautions, no system can be completely secure, and we cannot guarantee absolute protection of your information.

6. Retention of Personal Information

We retain your personal information for as long as necessary to provide our services and comply with legal or professional record-keeping obligations.

When your information is no longer required, it will be securely deleted or de-identified in accordance with Australian privacy law.

7. Access and Correction

You have the right to access and correct the personal information we hold about you.

If you believe that any information is inaccurate, incomplete, or outdated, please contact us using the details below.

We will take reasonable steps to correct your information in accordance with the Privacy Act.

8. Partner Providers and Third-Party Services

Partner Providers are independent practitioners who operate under their own privacy and record-keeping obligations in accordance with Australian health law.

TRT Doctors is not responsible for the privacy practices or record management of Partner Providers or external services they may refer you to (e.g., pathology labs, pharmacies, or specialists).

Our website may contain links to third-party websites or platforms not controlled by us. We recommend reviewing their privacy policies before sharing personal information with them.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices.

The most current version will always be available on our website, with the revision date clearly displayed.

We encourage you to review it periodically.

Last updated: November 2025

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:

TRT Doctors Pty Ltd
support@trtdoctors.com.au

We will respond to all privacy-related inquiries promptly and in accordance with the Privacy Act 1988 (Cth).